Banking and Company Information

• Details such as your bank account number, sort code, and other banking information.
• Trading name, trading address, email address, company registration number, and VAT number.
• Information about primary suppliers.

This information is essential for fulfilling the contract.

Additional Personal Information We Collect

From our website, data sent from your browser to our server may include:

• The time, date, and duration of your visit to www.titopi.com.
• The referral URL (the site from which you came).
• The pages you visited on www.titopi.com.
• Your IP address.
• In-car CCTV images for the safety of drivers and passengers, as well as for insurance purposes.
• Information related to lost property and complaints.

We use this data to fulfill our legitimate interest in providing our service. All processing is conducted in a fair, transparent, and accountable manner.

Titopi-Foods & Titopi-Package and Delivery Services

We may receive personal information, such as your contact number and address, from restaurants and takeaways registered with our Titopi-Foods & Titopi-Package and Delivery Services. Our reason for collecting and using your personal information is to fulfill our contract with these registered businesses, ensuring your order is delivered when and where you want it.

Your data may be processed by staff located outside the EEA to fulfill your order. We use approved contractual clauses and other measures to ensure that your personal information is protected. We take steps to ensure that the information we collect is processed according to this privacy policy and applicable law, regardless of where the data is located.

Your personal information may be transferred or disclosed to our associated companies or, with appropriate agreements, to third parties for processing based on our instructions and in compliance with this policy, as well as other confidentiality and security measures.

We will never sell your data to third parties for marketing or any other purposes.

How We Use Your Personal Information

We use your information to provide the following services:

• Transportation, Carriage, Courier, or Delivery Services: This includes providing quotes, keeping you updated on your booking’s progress, processing payments and receipts, understanding your requirements to provide tailored services, and improving our services by analyzing your personal information to better understand how you use our services. Additionally, we keep our customer records up-to-date and provide an IVR service for quicker transport bookings without waiting for an operator.

  This information is necessary for the performance of the contract.

• Marketing of Our Services: We provide you with information we reasonably believe is relevant to you, based on the services we provide, including details on promotional offers, discounts, and improved services. We also provide general updates regarding booking journeys, according to your preferences, and conduct advertising on social media sites like Facebook and Twitter if you have shown interest in our services.

  We use this data to fulfill our legitimate interest in providing our service. All processing is conducted in a fair, transparent, and accountable manner.

• Responding to Your Queries: We assist with any questions you have asked our staff, help account holders determine who is using their account (including providing call recordings or phone numbers, subject to verification), and address any complaints or issues.

  This data is used for our legitimate interest in providing our service. All processing is conducted in a fair, transparent, and accountable manner.

• Improving Training: We report internally to provide ongoing training and development to staff, analyze cookie and website usage data to improve www.titopi.com and the Titopi app, and customize content based on your likely interests.

  This data is used for our legitimate interest in providing our service. All processing is conducted in a fair, transparent, and accountable manner.

We may occasionally call you to understand why you canceled your booking with us. It is in our legitimate interest to do so, as your feedback can help us resolve any issues and enhance our customer service levels, which is vital to our business.

Legal and Regulatory Obligations

• Compliance: We adhere to applicable laws requiring us to retain and/or disclose certain information, investigate or address claims or complaints related to your use of our services, and conduct internal and external audits.

Automated Decision-Making

• Profiling: We analyze your completed journeys against the total number of journeys booked to determine your customer loyalty. This customer loyalty level helps us set pricing and manage bookings.

  This data is used for our legitimate interest in providing our service. All processing is conducted in a fair, transparent, and accountable manner.

Handling Special Category Data

We generally do not collect special category data unless you volunteer it. We may use health data provided by you to better serve your needs (e.g., providing suitable vehicles for mobility needs or informing drivers to assist passengers with health issues). When we collect special category data, we treat it with the additional protection required by data protection laws.

Sources of Information We Collect

Most personal information we collect is provided by you, but we may also obtain your data from other sources, including:

• Associated companies of Titopi.
• Third parties like credit reference agencies and social networks (e.g., Facebook, Twitter).
• Customer feedback, such as ratings or compliments.
• Public sources like social networks and search engines.

We may combine information collected from these sources with other data in our possession.

Data Retention

We retain your personal information according to applicable laws and our internal Retention Policy. We will only keep your personal information on our systems as long as it is necessary and relevant to the purpose for which it was collected. A copy of our Retention Policy is available upon request.

Disclosure of Information

The information you provide will be stored on our computers in the UK. This data may be accessed by our staff or associated companies for the purposes set out in this Privacy Notice or other approved purposes. We may also disclose your information to the third parties listed below for the following purposes:

• Service Provision: To drivers who need information to provide you with the required service. This includes your name associated with the booking, date and time, collection point, destination, and any other stops during the journey, as well as any special instructions you volunteered (e.g., mobility or health information) to help us and the driver meet your transportation needs and provide the best possible customer service.
• Legal Compliance: To law enforcement bodies and/or regulatory entities to comply with legal obligations or court orders, including the police and local authorities.
• Service Providers: To third parties we work with as part of providing our services and their associated companies and subcontractors (e.g., IT administrators, inventory clerks, marketing, and transactional communication companies).
• Business Management: To our advisors to assist us in better managing, supporting, or developing our business and complying with our legal and regulatory obligations.
• Dispute Resolution: To third parties as necessary in the event of a claim or dispute relating to the use of our services.

Marketing

The information you provide will be used to keep you informed about the services we provide and which we believe you may be interested in. We conduct marketing in accordance with applicable laws.

If you contact us or make an inquiry via our call center, we will use the details you provide to offer general marketing unless you choose to opt-out of these communications. If you opt-out, we will not send you automated marketing information. We may contact you in the future if we reasonably believe there are additional services you may be interested in based on the services we have provided or are providing to you.

We check the Telephone Preference Service (TPS) before calling and endeavor not to contact you more than once a month. If you prefer not to receive any marketing information, please let us know by contacting us using the details provided below.

Third-Party Websites

This privacy policy does not apply to third-party websites linked to our sites or those that advertise on our websites. These third-party websites have their own privacy policies, which we encourage you to read.

Security

We employ security measures to protect the information you provide from unauthorized access, unlawful processing, accidental loss, destruction, or damage.

Cookies

Our website uses cookies to obtain an overview of visitor habits and volumes at www.titopi.com. For more information on the cookies we use and how we use them, please review our separate Cookies Policy available on our website.

Your Rights

You can request details of the personal information we hold about you and how we use that information. If you think any of the information we hold about you is inaccurate, you can request that it be corrected or erased. You also have the right to request that we stop processing your personal information unless we have a lawful basis for doing so. If you have a complaint about how we have handled your personal information, please contact us using the details below, and we will investigate.

Changes to Privacy Policy

We may update this notice occasionally. If we make significant changes, we will notify users in advance through our app or other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Contact: contact@titopi.com

If you have questions or comments about our Privacy Notice or wish to exercise your right to access, correct, or erase your data, please contact our Data Protection Officer at contact@titopi.com.

Complaints

If you have concerns or complaints about how we have handled your data, you can lodge a complaint with the UK’s data protection regulator, the ICO, via their website or by writing to support@titopi.com.