TITOPI

Privacy Policy

Titopi is committed to protecting your privacy and handling your personal data responsibly in accordance with applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller. This Privacy Notice explains how we collect and use your personal data via our call center, website (www.titopi.com), app, and other communication channels.

Please read this Privacy Notice carefully to understand our practices regarding your personal data. By accessing or using www.titopi.com, you confirm that you have read and agreed to this Privacy Notice. It is your responsibility to review this Privacy Notice regularly for updates. Your continued use of our site after changes are posted signifies your acceptance of the revised Privacy Notice. If you do not agree with any part of this Privacy Notice, please do not use our services or website.

We may update this Privacy Notice at any time by posting changes on www.titopi.com. If significant changes occur, we will notify you via the Titopi app, email, or text. By using our services after such notice, you consent to the updates. We encourage you to periodically review this policy for the latest information. Previous versions of our privacy policies will be available for review.

Personal Information We Collect

We collect personal information when you use our services, including:

• Booking Details: Name, phone number, accessibility/mobility needs, collection and destination addresses, date and time, and email address.
• Call Recordings: For verifying booking details, training, and monitoring.
• Payment Information: Credit/debit card details for payments (stored in encrypted format).
• Feedback: Optional customer feedback forms and driver ratings to improve services.

The Titopi App collects:

• Location Data: Via GPS, GPRS (mobile network), and Wi-Fi.
• Diagnostic Data: Errors and crash reports to improve app functionality, including device identifiers (UID), IMEI, and email.

When creating an account, we may collect:

• Banking Information: Bank account number, sort code, trading name and address, email address, company registration number, VAT number, and details of principal suppliers.

This information is necessary to perform the contract.

Additional Information:

• Website Data: Information sent from your browser to our server, including visit time, date, and duration, referral URL, pages visited, and IP address.
• In-Car CCTV: For driver and passenger safety and insurance purposes.
• Lost Property and Complaints: For handling and resolving issues.

Titopi-Foods & Titopi-Package and Delivery Services:

We may receive contact information from restaurants and takeaways registered with Titopi-Foods & Titopi-Package and Deliveries services to ensure timely delivery of orders.

Data Processing and Transfers

Your data may be processed by staff outside the EEA to fulfill your order. We use contractual clauses and other measures to ensure your information is protected. Your data may be transferred to associated companies or third parties under appropriate agreements for processing according to our instructions. We will not sell your data for marketing purposes.

How We Use Your Personal Information

We use your information for:

• Service Provision: Including quotations, booking updates, payment processing, and improving services.
• Marketing: To inform you about relevant services, offers, and updates, including social media advertising.
• Customer Queries: To respond to inquiries and complaints.
• Training: For staff development and service improvement.
• Legal Obligations: To comply with laws, investigate claims, and conduct audits.

Automated Decision Making: We use profiling to assess customer loyalty and adjust pricing and bookings accordingly.

Special Category Data: We only collect this data if volunteered by you, such as health information for service accommodations. Special category data is treated with additional protection.

Data Sources

Most personal data is voluntarily provided by you. We may also obtain data from:

• Associated Companies
• Third Parties: Such as credit reference agencies, social networks, and customer feedback.
• Public Sources: Such as social networks and search engines.

Data Retention

Your personal information will be retained according to applicable laws and our internal retention policy, only as long as necessary for the purposes collected. A copy of our retention policy is available upon request.

Disclosure of Information

Your data may be accessed by our staff or associated companies for the purposes outlined in this Privacy Notice or other approved purposes. We may disclose your information to:

• Drivers: For service provision, including booking details and special instructions.
• Law Enforcement: To comply with legal obligations.
• Third Parties: For service delivery, business support, and legal obligations.

Marketing

We use your information to keep you informed about our services and offers. You can opt-out of marketing communications at any time. We ensure compliance with marketing laws and do not contact numbers listed on the Telephone Preference Service (TPS) more than once a month.

Third-Party Websites

This privacy policy does not apply to third-party websites linked from our site. These websites have their own privacy policies, which we encourage you to review.

Security

We implement security measures to protect your information from unauthorized access and unlawful processing.

Cookies

Our website uses cookies to analyze visitor behavior and improve our services. For more details, review our Cookies Policy on our website.

Your Rights

You have the right to request details of your personal information, request corrections, erasures, or stop processing your data unless we have a lawful basis to continue. If you have concerns about our data handling, please contact us.

Changes to Privacy Policy

We may update this notice occasionally. Significant changes will be communicated through our app or email. We encourage periodic reviews of this notice for the latest privacy practices.

Contact Information

For questions or to exercise your data rights, please contact our Data Protection Officer at contact@titopi.com.

Complaints: If you have concerns about how we handle your data, you may contact the UK’s data protection regulator, the ICO, via their website or by writing to support@titopi.com.